Terms and Conditions - Business Names Print

About Us

Thank you for visiting our website, located at reg.com.au (the ‘Website’). The Website is owned and operated by Registration Pty Ltd (ABN 66 641 933 173) (‘Registration’, ‘us’, ‘we’ or ‘our’). We provide business name and domain name registration and renewal services (‘Services’). We are a privately-owned, third-party business name and domain name registration and renewal service provider.

By accessing and/or using the Website or paying to use any of our Services, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions, which include our Privacy Policy (together, the ‘Terms’). If you do not agree with the Terms, you must immediately cease using our Website, and must not make any payment to use our Services.

In these Terms, any reference to ‘you’ or ‘your’ means you, a user of the Website.

1. Nature of our Services

• By entering your reference number from our renewal Notification Letter into our Website, you acknowledge and represent to us that you understand:
  • the Services offered through the Website by Registration are retail business name renewal services which are independent of ASIC;
  • our Letter Notification prices display a discounted price for paying early before the discount expiry date and may be more expensive than shown on the notification letter if paid outside the discount expiry date.
  • you will not pay two seperate ASIC Registered Agents, or ASIC directly, once you have paid us to perform your business name renewal. Doing so can cause your renewal to be blocked by the ASIC system, not allowing us to perform the final stage of the renewal service you engaged us to perform.
  • The Renewal Date displayed on our Notification Letter sent to you is your "Commencement Date". The "Commencement Date" is the date we will perform your business name renewal on the ASIC system as your ASIC Registered Agent.
  • You will receive your Record of Registration via email and stored in your account with us within 3 business days of your "Commencement Date".
  • if we are not able to renew your business name with ASIC, we have still provided a partial service to you by sending a notification letter to you, and by checking and confirming your business name is/was due to be renewed for another 1 or 3 years, and on receiving your payment, we will attempt, and we will continue to attempt, to renew your business name for up to 30 days past your renewal date as part of our services;
  • if you do not receive your Business Name Record of Registration 'RoR' within 31 days of your commencement date, you acknowledge it is your responsibility to login to your account and check on the status of your business name renewal, and contact us requesting your 'RoR';
  • Registration is not a government organisation, but is a private third-party provider of business name renewal services;
  • Registration is not affiliated with ASIC; and
  • Registration is an ASIC Registered Agent (Agent Number is 45838).

2. Business Name Registrations and Renewals

• Before Registering or Renewing your business name, you will check for any state or territory business licences that may be required.
• By making any payment in connection with one of our Services, you grant us the authorisations, and make the declarations, contained in this clause 2.
• You authorise Registration to lodge your application for registration or renewal of a business name and make all declarations contained in clause 2.4 to ASIC on your behalf.
• You declare and represent to us that:
  • you are the applicant for registration or renewal of the business name; or
  • you are lodging the application for registration or renewal of the business name on behalf of the applicant with the applicant’s permission, in which case you are authorised to:
    • submit an application for registration or renewal of the business name on behalf of the applicant under the terms and conditions of the ASIC Electronic Lodgement Protocol (further details regarding eligibility to hold a business name are available here); and
    • make each of the declarations in paragraph 2.4 on the applicant’s behalf after having made all due and proper enquiries.
• You declare and represent to us that you, together with each person involved in the management of the applicant for registration or renewal of the business name if the applicant is an entity (and, where you are lodging the application on behalf of the applicant, the applicant, together with each person involved in the management of the applicant if the applicant is an entity):
  • are not disqualified from managing corporations under section 206B(1) of the Corporations Act 2001 (Cth); and
  • within the last 5 years have not been convicted of, or released from prison after being convicted of and serving a term of imprisonment for, any of the criminal offences referred to in sections 32(1)(c) or (d) of the Business Names Registration Act 2011 (Cth).
• You agree, and authorise us to agree on your behalf, to the terms of the ASIC Electronic Lodgement Protocol (available here) in connection with the application for registration or renewal of the business name.
• You acknowledge that:
  • it is an offence to provide false or misleading information to ASIC; and
  • ASIC may contact you, the applicant, or us if it has any questions regarding the application for registration or renewal of the business name.
• You declare that, to the best of your knowledge, the information you have supplied to us via the Website in connection with your application is complete and accurate.
• You acknowledge that if ASIC has already received a separate application for registration or renewal of your business name from a party other than us, we may not be able to process your application, which may lead to delays, may interrupt the automatic processes, and/or result in further costs being incurred. To prevent this, after you have ordered a business name registration or renewal through one of our Services, you must not lodge (whether directly or via another third party) any other application for registration or renewal of the same business name.
• You authorise us to perform all steps reasonably necessary to provide the Services, including the following:
  • you appoint us as your ASIC registered agent for the purpose of managing all of your business names which are registered or renewed using one of our Services until such time as you provide us with written notice of cancellation;
  • you authorise us to change the contact email of your business name renewal notification with ASIC to our own or one of our ASIC Registered Agent partner services so we can receive future business name correspondence from ASIC on your behalf in the future;
  • subject to the pre-payment by you of all relevant fees, you authorise us to contact ASIC on your behalf, lodge your application for application or renewal of your business name on your behalf, access your ASIC corporate key, communicate with ASIC and attend to renewal of any business name registered or renewed through one of our Services to prevent the cancellation of your Business Name.
• If your contact details change, you must notify us of such changes through our Website.
• You acknowledge that submission of a business name registration or renewal application through this Website does not guarantee that you will successfully obtain the registration or renewal of that business name, and Registration does not make any warranties as to the successful registration or renewal of your business name.
• You acknowledge it is your responsibility, once you have made your payment to us, to periodically log into your account and check your business name has been successfully renewed and you have received your 'Record of Registration' within 7 days of your 'Renewal Date', as shown in the 'My Renewals' section of your account with us. If you have not received your Record of Registration within 7 days of your 'Renewal Date' you must contact us so we can investigate if you paid two different companies to perform your renewal, or if their were technical glitches with the ASIC renewal system.

3. Ongoing Business Name Renewal Services

• You acknowledge and agree that if you have used our Services to register or renew a business name:
  • subject to clause 3.2, we may transfer the ongoing management of your business name (including any renewal services) to one of our preferred partners or associated services prior to the expiry date of your business name registration;
  • when your business name registration is due for renewal, either Registration or one of its preferred partners or associated services will contact you in regard to performing future business name renewal services for you, unless you have chosen one of our auto-renew options.
• You acknowledge and agree that if you have chosen our auto renew option to register or renew a business name:
  • we won't contact you before renewing your business name, we will renew it for you automatically as soon as ASIC allows us to as ASIC Registered Agents.
  • you will contact us at least 31 days before your next renewal date if you wish to cancel our renewal services.
• When we transfer the ongoing management of your business name (including any renewal services) to one of our preferred partners or associated services:
  • we will only effect such transfer where the preferred partner or associated services is an ASIC Registered Agent or has provided evidence to us that it has an agreement with an ASIC Registered Agent who can lodge business name renewals;
  • we will transfer to the preferred partner or associated services all available information (including your contact information, ASIC corporate key, and business name registration details) which is necessary to enable that partner or service to provide you with the business name renewal service;
  • our preferred partner or associated service will contact you regarding the service before initiating the renewal by your email address or phone number provided by you to us through the Website.

4. Fees and Payment

• Unless otherwise specified in these Terms, any fees and charges payable to us must be paid by you upon entering your reference number in our Website and/or by your submission of the business name registration application or renewal form.
• Payment must be made strictly by credit card or BPAY immediately upon confirmation of your order.
• We will not lodge your application for business name registration or renewal with ASIC until you pay all relevant fees and charges.
• Unless otherwise stated, all fees and charges are in Australian dollars. The fees are inclusive of goods and services tax (GST) where applicable.

5. Refund Policy

• We offer a 48-hour full refund money back guarantee, as long as we have not performed your business name renewal service with ASIC on your behalf (mentioned in "1. Nature Of Services" above). If you wish to seek a refund before we have provided our renewal service to you, and within 48 hours of making payment, please phone us on 1300 060 066 or send us an email request entitled "Refund" and we will explain our refund process to you within 2 business days.
• "Change-of-mind" refunds after 48 hours, but within 30 days, will incur a $50 admin and bookkeeping fee. This means, we will withhold $50 from your refund, if your refund is made within 30 days. However, no refund will be issued if we have already performed your business name renewal.
• The "Service has been completely performed" if our renewal systems have engaged the ASIC system on your "commencement date". Your commencement date was and is clearly displayed on your Reference Letter and/or email notification. 
• You acknowledge and agree that a full or partial refund under clause 5.1 is only available if you request it within 30-days of your initial payment, and we have not yet performed the renewal service, and you understand the refund amount will not include any third party fees (including ASIC registration or renewal fees) which we have incurred on your behalf, and will not include our $50 admin and bookkeeping fee.
• If you request your refund after 30-days, but we have not delivered your Record Of Registration 'RoR' (ASIC Business Certificate) to you, we will refund you 40% of your initial payment to us. The remaining payment is for our 'notification, registration, admin and bookkeeping services' as explained in "1. Nature of our Services" above.
• If you are unhappy with our refund process, please email us with "Complaint" in the subject header so you can make a formal complaint in writing. We will reply to you within 2 business days.

6. Your Privacy and Security of your Personal Information, Opt-In Marketing Material.

• Our privacy notice (reg.com.au/privacy) explains how we collect and disseminate the information provided in this application.We collect personal and business-related data and information about you in relation to your business that is publicly available on the internet. We do this to offer you a premium business renewal service to save you the time and hassle of performing this task yourself.
• When you engage us to perform a Service, we collect personal information about you in order to respond to your enquiries, provide you with more information about our products and for purposes otherwise set out in our Privacy Policy.
• We may disclose the information that you provide to us to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our Services to you. We may also disclose your personal information to recipients that are located outside of Australia in accordance with our Privacy Policy.
• We may provide some of your basic contact information (including name, phone number and email address) to our preferred partners or associated services in connection with other business services if, when you last made a payment to us for our Services, you ticked the box that states “Yes, please let me know about other related business service offerings”.
• Other than as disclosed in these Terms, we will not disclose any of your stored or collected information to any party other than ASIC unless you instruct us to do so or we are otherwise required permitted by law.
• By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.
• Our Privacy Policy explains:
  • (i) how we store and use, and how you may access and correct your personal information;
  • (ii) how you can lodge a complaint regarding the handling of your personal information; and
  • (iii) how we will handle any complaint.
• If you would like any further information about our privacy policies or practices, please contact us during business hours on 1300 060 066 or email us at help@reg.com.au.
  
  Opt-In Marketing Emails from our Partners and Affiliates
• When you renewed your business name, in the Declaration tick-box section, you were given to option to opt-in to receive email or phone calls in regards to business services or promotional material that could help your business. If you ticked the marketing material box, or left the box ticked, our partners and affiliates will send you emails from time to time to offer you business services that can help your business.
• Some of our partners and affiliates include; Business Funding Services, Drop Catcher Services.
• If our partners or affiliates send email messages to you, they will do so manually, individually and directly because you conspicuously allowed your email address to be used for our partners and affiliates to contact you. You gave or infered your consent that you would wish to be emailed. You may choose to click on the Unsubscribe link in the footer of the email if you don’t want that particular partner or affiliate to contact you again at that particular email address in the future. All our partners and affiliates take unsubscription requests seriously. Please note, if you unsubscribe, that particular partner or affiliate will no longer notify you of any business services options in the future.

7. Disclaimer

• Whilst we endeavour to ensure that your information is accurate and error-free, you acknowledge that we will not be held responsible for any inaccuracy, omission, defect or error in your information. We will not be liable for any loss or damage, however arising, which may be caused by use of this information.

8. Accuracy, completeness and timeliness of information

• We make no warranty in regard to the accuracy or completeness of the information on this Website.
• We are not liable to you or to any third party in the event of interference with, or damage to, your computer systems or networks in connection with the use of this Website or a linked website.
• Registration reserves the right to review and change any of the Terms from time to time and without notice at its sole discretion, in which event we will use reasonable endeavours to provide you with notice of the updated Terms. Any changes to the Terms take immediate effect from the date of their publication.

9. Linked sites

• Our Website may contain links to third-party websites. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated, Registration does not endorse and is not responsible for the content on those third-party linked websites and has no control over or rights in those linked websites.

10. Intellectual property rights

• Unless otherwise stated, Registration owns or licenses all rights, title, and interest (including copyright, designs, patents, trademarks, and other intellectual property rights) in the Website and in all of the material (including all text, graphics, logos, audio, and software) made available on or via this website (‘Content’).
• Your use of this Website and use of and access to any Content does not grant or transfer any rights, title, or interest to you in relation to this website or the Content.
• All other use, copying, or reproduction of this Website, the Content, or any part thereof is prohibited, except to the extent permitted by law.

11. Unacceptable activity

• You must not do any act or thing that we would deem to be inappropriate, is unlawful or is prohibited by any laws relating to our Website, including but not limited to:
  • any act that would constitute a breach of the privacy (including uploading personal information without the consent of the individual to which the information relates) or any other of the legal rights of individuals;
  • using this website to defame or libel Registration, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to Registrations systems or property or the systems or property of other individuals;
  • engaging in any activity that interferes with or disrupts the operation of the Website or its services in any way (whether directly or indirectly) or use the Website in a manner that adversely affects its availability to others;
  • transmitting to this Website any unauthorised material, including material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.
• If Registration allows you to post any information to our Website, you acknowledge and agree that we have the right to take down this information at our sole discretion and without notice.

12. Disclaimer and indemnity

• You acknowledge and agree that Registration:
  • provides a private, commercial, non-government online renewal and application Service and is a computer program (albeit sometimes with manual and/or human review);
  • is not ASIC, an accountant, a tax agent, a solicitor, an accounting firm, or legal firm;
  • does not give, nor purport to give, legal, accounting or taxation advice.
• Despite Registration’s best efforts to explain relevant matters and instructions clearly on its support telephone lines, support emails and marketing material, you acknowledge and agree that:
  • you may misconstrue such explanations and instructions or omit to read them (including offered guidance and information shown or available at the bottom of marketing material); and
  • Registration will not be liable in respect of any such misconstructions or omissions. 
• Registration’s sole purpose is to assist you to renew or register a business name or to do the data input work to renew or apply for a business name. You agree not to use Registration if it is imperative that the proposed business name be registered, renewed, transferred, restored or cancelled by a particular time or date. You agree not to use Registration to renew your business name if it has already been cancelled by ASIC.
• Although every effort has been made to take account of every combination of circumstances, Registration, being a computer program and an online renewal automation software tool, may not have been written in such a way so as to foresee and take into account every combination of unusual circumstances.
• If your business name renewal on the ASIC online system has been renewed with the assistance of Registration, Registration will have entirely (and will be deemed to have entirely) fulfilled its purpose, and as such you will have no claim whatsoever against Registration.
• To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this Website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.
• We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
• You indemnify us from and against any losses or claims arising out of, or as a consequence of, your negligent, wrongful, unlawful or incorrect reading of our marketing material.
• To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our Website and/or the information or materials contained on it (including any information relating to medical or healthcare matters), or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

13. Jurisdiction and governing law

• Your use of the Website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Why use Registration Pty Ltd?

After you’ve spent a countless amount of time and money building your brand, you can count on us to ensure you don’t lose your business name. Our business name registration and renewal service is most useful for businesses who find it hard to keep track of annual renewal dates and/or find it too time-consuming to communicate, contact or navigate renewing their business name themselves. We strive to save Australian businesses time and money by providing our fast and simple registration and renewal services at the best prices against various other options.

Registration Pty Ltd is a private, third-party, business name and domain name registration and renewal service provider, independent of ASIC and is a domain name reseller of Synergy Wholesale.